How can I recover my account information as an Alumnus?
As an Alumnus, you still have access to many Liberty University resources and discounts. Follow the steps below to recover your login information to be able to take advantage of these offers.
Note: After two years of inactivity, your account may be disabled. Once/if you have your ID number or username, the Liberty University IT HelpDesk can assist in re-enabling your account.
If you do not know your username or Liberty ID number
- Call the Registrar’s Office at (434) 592-5100 and they will assist in recovering your ID number and username.
- Once you have your username and ID number, follow the steps below.
If you know your username or Liberty ID number
- If you have your username, you can try to reset your password by going to www.liberty.edu/password. You will be prompted to authenticate with the Microsoft Authenticator app, or cellular phone number, or enter your alternate email address that has been set up for account recovery.
- If you only have your Liberty ID number, or have not setup Multi-Factor Authentication for your account, please call the Liberty University IT HelpDesk at (866) 447-2869, and an agent will assist in getting your password reset.
- Once you have your username and password, you can update your account recovery options by providing an alternate email and or cellular number to recover your account by navigating to www.liberty.edu/mfasetup.