How do I reset, change, or set up my Liberty password?

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8.0 - Updated on 2019-07-03 by Ryan Keefe

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2.0 - Updated on 2018-04-27 by Alexander Chan

1.0 - Authored on 2013-05-22 by Justin Baldwin

How do I reset, change, or set up my Liberty password?

This knowledge base article will assist the Liberty University community in knowing how to reset, change, or set up their Liberty password and recovery data.

Note: All users who have not set-up an alternate email and/or phone number for password reset and verification will be prompted upon login to add their alternate information.

This is to ensure the Liberty Community has the best authentication experience through our new Two-Step Authentication.

 

Table of contents:
Set up Automated Password Reset
Change Your Liberty Password
Unlock Your Liberty Account
Troubleshooting

 

Setting up Automated Password Reset

Note: With MFA merging with APR, users will likely already have a phone or Authentication app set up with their account, as this is required for all users in order to login to their account. However, additional information can be set up (alternate phone or email) for use with APR only.

Before utilizing Automated Password Reset, you will need to set it up. To do so, follow the steps below:

  1. Navigate to the Automated Password Reset page.
  2. Click the blue Update button:



  3. Log in with your full Liberty email address and your current password:



  4. You may be met with a prompt that indicates More Information Required. If so, click Next



  5. From here, the authenticator app is selected as default, click Next if you want to proceed with that; otherwise, click "I want to setup a different method". Then select Phone from the drop-down menu, and click Confirm.





  6. If a phone or Authentication app is already setup on your account, when you click on the blue Update button from the Automated Password Reset page, you will be able to add additional security info.

      


 


 

Change Liberty Password

Before you begin, please note the following requirements for your Liberty Password:

  • Must be a minimum of ten (10) characters in length.
  • Cannot be any part of your name
  • Must contain at least 3 of the following character sets:
    • Upper case alphabetic (A-Z) 3.2.2.
    • Lower case alphabetic (a-z)
    • Numerals (0-9) 3.2.4.
    • Special characters (%, +, , /, !, #, ^, ?, :, ., ~, -, _) 
      • Note: the following special characters are PROHIBITED:     $ & ; ( ) [ ] { } " ' ` * @

Certain departments may be required to reset their passwords every 90 days. Be advised previous passwords cannot be reused.

 

If you cannot log into your Liberty account and would like to reset your password you can do so by following these steps:

  1. For current Students/Faculty/Staff, go to www.liberty.edu/password or go to www.liberty.edu and click Sign In at the top:



  2. Click Forgot Password:



  3. Choose Work or School Account



  4. On the Get back into your account screen, enter your full Liberty email address into the User ID field and type the letters and/or numbers you see on the screen into the second blank field.



  5. On the next page, if it is not already selected, click the radio button next to I forgot my password. Then click Next.



  6. On the verification step 1 page, choose whether you wish to reset your password via email, text, or a phone call.
    If requested, enter the phone number you previously verified when setting up Automated Password Reset.
    Then click the blue button corresponding to your selection:



  7. If you chose the email option, you will receive an email from msonlineservicesteam@microsoftonline.com.
    It will be sent to the personal email address you verified when setting up Automated Password Recovery.
    Open your email in a separate browser tab or window so that you do not navigate away from the password reset page.



    If you chose another option, you will receive a text or call shortly. 

  8. The email, text or call will contain a verification code. Enter that code into the box on the verification step 1 page. Click Next.



    Note:
    The verification code is one-time-use only. If you need to reset your password in the future, you will need to go through this same process again to receive a new code.
  9. On the choose a new password page, type a new password into the Enter a new password box.
    The password is case-sensitive and must conform to the standards found in the section below. 
    Confirm the password in the second box, and click Finish. 
    If you receive a notification that the passwords do not match, try typing your new password in both boxes and clicking Finish again:




  10. If the password has been changed successfully, you will receive the notification below: 



  11. You may now sign in with your new password. Your username/email address will remain the same.

 


Unlocking your Liberty Account

  1. For current Students/Faculty/Staff, go to www.liberty.edu/password or go to www.liberty.edu and click Sign In at the top:



  2. Click Can't access your account?:



  3. Choose Work or School Account



  4. On the Get back into your account screen, enter your full liberty email address into the User ID field and type the letters and/or numbers you see on the screen into the second blank field.



  5. On the next page, click the radio button next to I know my password but still can't sign in. Then click Next.

  6. On the verification step 1 page, choose whether you wish to verify you identity via email, text, or a phone call.
    If requested, enter the phone number you previously verified when setting up Automated Password Reset.
    Then click the blue button corresponding to your selection:



  7. If you chose the email option, you will receive an email from msonlineservicesteam@microsoftonline.com.
    It will be sent to the personal email address you verified when setting up Automated Password Recovery.
    Open your email in a separate browser tab or window so that you do not navigate away from the password reset page.



    If you chose another option, you will receive a text or call shortly. 

  8. The email, text or call will contain a 6 digit verification code. Enter that code into the box on the verification step 1 page. Click Next.



    Note: The verification code is one-time-use only. If you need to reset your password in the future, you will need to go through this same process again to receive a new code.

  9. Once you have entered the verification code and clicked next you will receive a message stating "Your account has been unlocked".
    You should now be able to sign in to your account normally.

Troubleshooting

If you are unable to complete the verification process at any step, try clearing the temporary files (cache and cookies) in your web browser. You will need to restart your web browser after clearing the temporary files. For step-by-step instructions on clearing the cache and cookies, see this HelpDesk DIY article.

You can also try a separate browser. For instance, if you are unable to set up Automated Password Reset in Chrome, try Firefox.

If you normally access a separate Office365 account (e.g., a work account) in your primary browser, try a secondary browser from which you do not normally access that account to set up APR for your Liberty account.

If you are unable to set up Automated Password Reset at a workplace computer, try again from your home computer.

All valid verification codes will consist of six to eight numerical digits only.

If you received your verification code more than 15 minutes ago, it has likely expired. Go through the verification process again to request a new code.

If you received your verification code through a text message, make certain you are entering the six to eight-digit code within the message. Do not enter "517-89" or "51789", as this is a text ID used by Microsoft. 

 

Additional Assistance

If you are unable to reset your Liberty password or set up Automated Password Reset and need further assistance, please contact the Liberty University IT HelpDesk at (866) 447-2869 or (434) 592-7800.