Issuing Office

Financial Aid

 

Affected Parties

Students

 

Policy Language

Liberty University accepts the State Council of Higher Education for Virginia (SCHEV)'s oversight in resolving student complaints from students taking distance education under the aegis of the State Authorization Reciprocity Agreement (SARA).

 

Policy Rationale

This is a state regulated policy that ensures Liberty University is compliant with the complaint resolution process through the State Council of Higher Education for Virginia (SCHEV).

 

Definition of Glossary Terms

None specified

 

Procedures

Once a student has exhausted all complaint/grievance resources at the university and the complaint remains unresolved, the student may file a formal complaint with SCHEV https://form.jotform.com/61675518201150

 

Sanctions

None specified

 

Exceptions

None

 

Initial Approval Date

8/31/2015

Date of Last Review

3/24/2024

Date for Review

3/24/2025 (Annual)