Issuing Office

Financial Aid

 

Affected Parties

Students

 

Policy Language

State Complaint Contact Information:

In accordance with requirements issued by the U.S. Department of Education, Liberty University is “providing its students or prospective students with contact information for filing complaints with its accreditor and with its state approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”  This information is now part of the standard Consumer Information and annual disclosure procedure of Liberty University.  It is subject to revision.[34 CFR 668.43(b)]

Any student complaint should be filed first using Liberty University’s internal complaint policies. Once a student has exhausted all complaint/grievance resources at the university and the complaint remains unresolved, the student may file a formal complaint with SCHEV.  Liberty University accepts the State Council of Higher Education for Virginia (SCHEV)'s oversight in resolving student complaints from students taking distance education under the guidance of the State Authorization Reciprocity Agreement (SARA) and their published complaint process. Alternatively, students may submit a complaint about a Southern Association of Colleges and Schools Commission on Colleges-accredited (SACSOC) institution using the SACSCOC complaint process.

Any student who wishes to make a complaint in their home state may consult the additional resources provided here:https://www.liberty.edu/student-financial-services/wp-content/uploads/sites/118/State-Complaint-Sites-Updated-03-24-24.pdf

 

Policy Rationale

This policy is in place to remain compliant with federal regulations regarding state approvals.

 

Definition of Glossary Terms

None specified

 

Procedures

Students who wish to submit a consumer information complaint to a State official may do so by accessing and utilizing the points of contact provided in this policy.

 

Sanctions

Schools that do not provide accurate State Consumer Complaint Contact Information will be in violation of federal regulations from the U.S. Department of Education.

 

Exceptions

None

 

Initial Approval Date

3/15/2023

Last Date of Review

3/24/2024

Date for Review

3/24/2025 (Annual)